All the things we usually get asked
Have you got a question about our tasty snacks, or Made For Drink in general? Check out our handy FAQs below. If you can't find the answer to your question(s) here, please don't hesitate to get in touch with us at email@example.com.
Orders placed by 12 noon are usually dispatched the same day, Monday to Friday.
If your order contains one of our alcohol and snack bundle boxes, this (together with any other boxes that you purchase) will be shipped by our good friends at Colleague Box. Your order will be dispatched via DPD for next working day delivery. Please note that DPD delivery updates will refer to delivery from Colleague Box.
If your order does not contain one of our alcohol and snack bundle boxes, we generally use Royal Mail Tracked 48 delivery, meaning your delivery should be with you within two to three working days of your dispatch date if you’re in mainland UK. You'll receive an email with your unique tracking code on when your order has been dispatched so you can track it's progress.
For offshore UK, we aim to deliver to you within 3 working days. If you live further afield, please allow at least 7-10 days for delivery. We usually ship international orders via UPS.
If you'd like your delivery sooner, please contact us at firstname.lastname@example.org or on 01628 621113 and we can look into the options available for you.
We use Royal Mail Tracked 48 delivery, which is charged at £3.95 per order (added at checkout). We deliver to the whole of the UK at this same rate.
All UK orders over £30 will automatically receive free UK delivery.
Delivery is included in all our alcohol and snack bundle boxes.
Delivery rates outside of the UK vary. This will be calculated at checkout based on the delivery address.
It's simple really - we just can't offer good value for money on single pack orders. We’re in a unique position to offer all our products in a multipack option at great value - and so that's what we want to do.
If you want to get hold of just one or two packs online please head over to Waitrose.com, Ocado.com or Boroughbox.com. Or you can check out our stockists page to see a handful of the hotspots where you can pick up a pack in person.
Depending on the product, our shelf life ranges between six months and one year - but we don't know many people who can resist them for that long!
Should you wish to cancel your order before it has been dispatched, please let us know by sending an email to email@example.com. Please note that if your order has already been dispatched, it is not possible to cancel your order. Please refer to our refund policy if your order has been dispatched.
Your complete satisfaction with our products is the reason we get out of bed in the morning.
If for any reason you are not happy with your purchase, please return all opened and un-opened packs to us for a full refund within 30 days of purchase. To do this, drop us a quick email at firstname.lastname@example.org so we know to expect your parcel and we'll sort it all out.
Sure thing - email us and let us know what you need and we'll come back with pricing and shipping costs. We'd love to be a part of your big day.
Yes we do! our Chicken Salt Fries are an Umami packed vegetarian treat of amazingness. These can be purchased in 40g or 150g bags.
Our Duck Fritons, Chorizo Thins and Salami Chips are cooked in our own kitchens with a fully traceable supply chain from farm to fingertips. Our kitchens are kept free of the 14 major allergens as stipulated by the Foods Standards Agency. However if you are sensitive to a particular ingredient, please make sure you check the ingredients list first or drop us a line and we'd be happy to talk through anything.
Our Chicken Salt Fries contain celery salt.
Whilst our Tapas Fries do not contain any allergens, the seasoning is made in a facility that handles and may contain trace elements of the following allergens: gluten, peanuts, soybeans, nuts, celery, mustard, milk and dairy products, sesame seeds and products containing sulphur dioxide.
Our English Heritage Malt Vinegar and Sea Salt Crisps contain barley.
We feel incredibly privileged to be able to make our Duck Fritons, Chorizo Thins and Salami Chips from scratch in our own kitchens in Maidenhead, Berkshire.
Our Fries are made in Yorkshire, by a partner we work very closely with. We still design each of our snacks and we source all ingredients for all of our products ourself so that we are always 100% sure we’re using the highest quality products.
Made For Drink
Unit 4 Maidenhead Enterprise Centre