All the things we usually get asked
If we don't answer your question here, then please Contact Us.
Orders placed by 12 noon are usually dispatched the same day Monday to Friday, or on Monday for orders placed over the weekend (after 12 noon on Friday). We'll typically get them to you the next working day if you’re in mainland UK.
For offshore UK, we aim to deliver to you within 3 working days. If you live further afield, please allow 7-10 days for delivery.
All UK orders are delivered FREE of charge.
It's simple really - we just can't offer good value for money on single pack orders. We’re in a unique position to offer all our products in a multipack option at great value - and so that's what we want to do.
If you want to get hold of just one or two packs online please head over to Waitrose.com or Ocado.com. And check out our stockists page to see a handful of the hotspots where you can pick up a pack in person.
Our shelf life is around 90 days (it varies slightly by product) - but we don't know many people who can resist them for 3 months!
Your complete satisfaction with our products is the reason we get out of bed in the morning.
If for any reason you are not happy with your purchase, please return all opened and un-opened packs to us for a full refund within 30 days of purchase. To do this, drop us a quick email at firstname.lastname@example.org so we know to expect your parcel and we'll sort it all out.
Sure thing - email us and let us know what you need and we'll come back with pricing and shipping costs. We'd love to be a part of your big day.
Just now, our core range of snacks is meat-based. But this summer, look out for our 100% plant-based Crunchy Patacones Chips – the perfect partner for an ice cold cerveza or a sweet golden rum.
We cook all the products ourselves in our own kitchens with a fully traceable supply chain from farm to fingertips. Our kitchens are kept free of the 14 major allergens as stipulated by the Foods Standards Agency. However if you are sensitive to a particular ingredient, please make sure you check the ingredients list first or drop us a line and we'd be happy to talk through anything.
Yup. From day one we've hand made all our products from scratch in our own kitchens. We believe everyone should know who cooks their food. You can even pop down and see the cooking process for yourself. Our kitchens are situated in Maidenhead, Berkshire.